Shipping & Delivery

Digital Products

Digital products on our website are sold as crochet patterns. These are PDF files that are delivered instantly after the purchase is processed on the website. The access to these files is released via email and on My Account section upon login to your Crochetree account with the same email you used to make the purchase.

 

Physical Products

We currently ship domestically in the U.S. and internationally to all other countries.

Shipping to the U.S.

At checkout you will be given two options to choose from on shipping methods. For orders above $45 you can choose either Economy Shipping free of charge (5-8 business days) or Standard Shipping for $4.99 (3-4 business days). For orders under $45 you can choose either Economy Shipping for $4.95 (5-8 business days) or Standard Shipping for $9.95 (3-4 business days).

These options are available for online store purchases and on subscriptions.

Shipping Worldwide

At checkout you will be given one single option on shipping methods, which is International Shipping. The shipping cost and estimated time of delivery will vary based on which country you are and the total net weight of your order.

Shipping to the UK:

If you are shipping to the UK you will pay a flat fee of £4.99 on all orders regardless of the order value and order weight.

Shipping to Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, UAE:

If you are shipping to the countries listed above you will pay for shipping based on the order weight. If the total weight is 500g or less the shipping cost will be $7.99 before it is converted to your local currency. If the total weight is 501g or more the shipping cost will be $10.99 before it is converted to your local currency.

Shipping to other countries:

We do NOT ship to all countries. To check the shipping fee to your address, please add the desired physical products to cart, insert your shipping address at checkout and proceed to choose the shipping method. There you will find the shipping fee to your order. For most countries you will pay a fixed shipping rate.

Shipping & Returns

If for any reason you are unsatisfied with a product, you may return it for a full refund within 60 days of purchase, less any shipping charges or fees.

If your order has shipped, you can send the package back by requesting for return address and instructions.

For more information about returns, visit Refund or Cancelation Policy page to learn the rules.

If your package is visibly damaged upon arrival, please message us on our Contact Us page, use the Chat icon on the bottom-right corner of our website or email us at info@crochetree.com. We will get back to you within 24 hours.