SHIPPING AND DELIVERY
Digital Products
Digital products on our website are sold as crochet patterns. These are PDF files that are delivered instantly after the purchase is processed on the website. The access to these files is released via email and on My Account section upon login to your Crochetree account with the same email you used to make the purchase.
Physical Products
We currently ship domestically in the U.S. and internationally to all other countries.
Shipping to the U.S.
At checkout you will be given two options to choose from on shipping methods. For orders above $50 you can choose either Economy Shipping FREE of charge (5-8 business days) or Standard Shipping for $5.99 (3-4 business days). For orders under $50 you can choose either Standard Shipping for $6.99 (5-8 business days) or Standard Shipping for $9.99 (3-4 business days).
Shipping Worldwide
There is only one option at checkout: International Shipping. Both the shipping fee and estimated time of delivery will vary based on the country we ship to and the total weight of the products ordered.
Shipping & Returns
If for any reason you are unsatisfied with a product, you may return it for a full refund within 60 days of purchase, less any shipping charges or fees.
If your order has shipped, you can send the package back by requesting for return address and instructions.
For more information about returns, visit Refund or Cancelation Policy page to learn the rules.
If your package is visibly damaged upon arrival, please message us on our Contact Us page, use the Chat icon on the bottom-right corner of our website or email us at info@crochetree.com. We will get back to you within 24 hours.
